Customer Service

We're here to help you with any questions or concerns

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  • Shipping
  • Service & Repair
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Contact Us
Contact Us

Contact us with questions regarding your product or your order.

Phone
1-800-592-7329

Mon-Fri: 9:00 AM - 5:00 PM

Email
ChattProduct.Support@enovis.com

Response within 1 business day

Address

Enovis Corporation 
2711 Centerville Road, Suite 400, Wilmington, DE 19808

Send us a message

Fill out the form below and our technical support team will contact you within 24-48 hours.

Shipping
Shipping
Ground Shipping A

Standard delivery within 7 to 10 business days depending on your location and subject to stock availability.

  • For small items such as shockwave transmitters, ColPacs/HotPacs, portable electrotherapy devices, Saunders supports, etc.
  • Cost: $10
  • Free on orders over $1,000 (does not include mixed orders)

     

Ground Shipping B

Standard delivery within 7 to 10 business days depending on your location and subject to stock availability.

  • For medium-sized items such as clinical electrotherapy devices, CPMs, home traction devices, etc.

    Cost: $40

     

     

Freight

Freight delivery within 7 to 14 business days depending on your location and subject to stock availability.

  • For large items such as Hydrocollators, Fluidotherapy units, Treatment/Traction Tables, etc
  • Delivery may include inside delivery/liftgate dependent on items in the order
  • Cost: $330
Remote Area Charges

Remote area charges apply to the following areas:

  • Hawaii: $8.50
  • Alaska: $17.50
  • Puerto Rico/Guam/Virgin Islands: $38.50

Standard surcharges will apply.

Service & Repair
Service & Repair

Does your Chattanooga product show signs of malfunction?

Refer to the Terms of Service to properly complete this voucher and attach it to your device when it is sent to our repair centre.

My Device Is Broken
We're here to help get your equipment back in working order. Submit a repair request or download our repair form to get started.
Download Repair Request Form (PDF)
Returns
Returns

We want you to be completely satisfied with your purchase. If you need to return or exchange a product, we're here to help make the process easy.

30-Day Return Window

Returns accepted within 30 days of delivery for most products

Original Condition

Items must be unused and in original packaging with all accessories

Fast Refunds

Refunds processed within 5-7 business days after receiving your return

Make Return Request